HighSpin Casino Privacy Policy

At HighSpin, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at highspin.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@highspin.com if you have any questions.

Who We Are

HighSpin Casino is operated by Costa Matrix Group LLC (legal person number 3-102-934519), licensed in Costa Rica under regulations to Law No. 9050. We operate internationally and provide our services in English to players across eligible jurisdictions. As the data controller, we are responsible for the personal information you share with us and take our obligations seriously.

Information We Collect

When you register and use our High Spin casino platform, we may collect the following categories of personal data:

• Registration data: your full name, date of birth, email address, username, and password
• Identity verification data: government-issued ID, proof of address, and payment method verification documents
• Financial data: deposit and withdrawal history, payment method details (Visa, Mastercard, Apple Pay, Google Pay, Open Banking, and cryptocurrencies)
• Gaming activity: game history, bonus usage, wagering patterns, and session data
• Technical data: IP address, browser type, device identifiers, and operating system
• Communications: records of live chat and email correspondence with our support team
• Voluntary data: any information you provide when contacting us or participating in promotions such as the HighSpin Lottery or Wheel of Fortune

How We Use Your Information

At HighSpin Casino, we process your data for the following legitimate purposes:

• To create and manage your player account, including facilitating the highspin casino login process securely
• To verify your identity in accordance with our compliance and anti-money laundering obligations
• To process your deposits and withdrawals through supported payment methods
• To administer bonuses, including our Welcome Package, reload bonuses, cashback, and rakeback offers
• To communicate with you regarding account updates, promotions, and support requests
• To personalise your experience — including VIP Club benefits and exclusive offers via vip@highspin.com
• To detect and prevent fraud, money laundering, and other prohibited activity
• To comply with our legal obligations under applicable law
• To analyse and improve our casino high spin platform, including game performance and user experience

Legal Basis for Processing

Our HighSpin data processing activities are grounded in the following legal bases:

• Contractual necessity: processing required to deliver our services under your player agreement
• Legal obligation: compliance with anti-money laundering, responsible gambling, and identity verification requirements
• Legitimate interests: fraud prevention, platform security, and service improvement
• Consent: marketing communications, where we rely on your explicit opt-in

Cookies and Tracking Technologies

We at HighSpin Casino use cookies and similar tracking technologies to enhance your experience on our platform. These include session cookies required for the highspin login process, preference cookies that remember your settings, and analytics cookies that help us understand how our users interact with our services. We may also use marketing cookies where you have provided consent. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

At High Spin, we do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: we share data with trusted partners who assist with payment processing, identity verification, customer support, and IT infrastructure
• Game providers: our 55+ software partners — including Play'n GO, NetEnt, Pragmatic Play, Playtech, and Evolution — may receive anonymised technical data to ensure smooth game delivery
• Regulatory authorities: we may disclose information to law enforcement or licensing bodies where legally required
• Business transfers: in the event of a merger or acquisition, your data may be transferred as part of that transaction

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal obligations. Financial and compliance records may be kept for extended periods as required by applicable regulations. When data is no longer necessary, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access and receive a copy of your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing communications at any time
• The right to data portability where technically feasible

To exercise any of these rights, please contact our support team at support@highspin.com. We will respond to your request within a reasonable timeframe.

Security Measures

We at HighSpin Casino implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. These include SSL encryption across our platform, secure payment processing protocols, and strict internal access controls. While we take every reasonable precaution, no system can guarantee absolute security, and we encourage you to use a strong, unique password for your casino highspin account.

Restricted Countries

Our High Spin services are not available to residents of certain jurisdictions, including the USA, Russia, Ukraine, China, Iran, North Korea, and other countries listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in these restricted territories. If you are accessing our platform from a restricted country, you must cease using our services immediately.

Children's Privacy

At HighSpin Casino, we strictly prohibit the use of our platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will terminate that account and delete associated data without delay. We take age verification seriously as part of our responsible gaming commitment.

Third-Party Links

Our HighSpin platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our platform. Your continued use of highspin.com following any update constitutes acceptance of the revised policy. We recommend reviewing this document periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please reach out to us. Our team is available via live chat 24/7, and you can also contact us by email at support@highspin.com. VIP members may direct privacy-related queries to vip@highspin.com for dedicated handling. We are here to help and committed to resolving any concerns promptly and transparently.