HighSpin Terms and Conditions

Welcome to HighSpin. These Terms and Conditions govern your access to and use of our platform at highspin.com, including all games, promotions, and services we provide. By registering an account or using our services, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use our platform. We encourage you to review this document carefully before proceeding.

1. About Us

At High Spin, we operate under the ownership of Costa Matrix Group LLC (legal person number 3-102-934519), licensed in Costa Rica under regulations to Law No. 9050. Our platform is designed to offer a secure and entertaining online casino experience to eligible players worldwide. If you have any questions regarding these terms, you may contact us at support@highspin.com.

2. Eligibility and Account Registration

To use our services at HighSpin, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country, including the USA, Russia, Ukraine, Israel, China, Iran, North Korea, Syria, or any other territory listed in our restricted jurisdictions.
• You must provide accurate and complete registration details at the time of account creation.
• You must not hold more than one active account with us at any time.
• You must not be accessing our platform on behalf of any third party.

We reserve the right to verify your identity at any point. Failure to provide satisfactory documentation may result in the suspension or permanent closure of your account. At HighSpin Casino, we take compliance seriously and conduct thorough KYC checks as required.

3. Account Security

You are solely responsible for maintaining the confidentiality of your HighSpin login credentials. We strongly advise you not to share your password with any third party. If you suspect unauthorised access to your account, you must notify us immediately at support@highspin.com. We will not be held liable for any losses resulting from unauthorised use of your account where you have failed to keep your credentials secure.

4. Deposits and Withdrawals

4.1 Deposits

At High Spin Casino, the minimum deposit is 10 EUR, GBP, USD, or AUD. To activate a deposit bonus, the minimum deposit is 20 in the applicable currency. We accept a wide range of payment methods, including Visa and Mastercard credit and debit cards, Apple Pay, Google Pay, Open Banking, and various cryptocurrencies including BTC, ETH, LTC, BCH, DOG, XRP, USDT, ADA, TRX, and BNB.

4.2 Withdrawals

Our minimum withdrawal amount is 20 EUR, GBP, USD, or AUD. We apply the following withdrawal limits:

• 2,000 GBP/EUR/USD/AUD per day
• 5,000 per week
• 20,000 per month

Higher limits may be granted at our discretion, including for high-value depositors. Progressive jackpot winnings are paid in full regardless of these standard limits. We process e-wallet withdrawals within one working day once the withdrawal has been verified and confirmed. Please note that only one active withdrawal request may be held at a time. Identity, payment method, and compliance checks may be conducted at any time and may suspend or delay a payout.

5. Bonuses and Promotions

Here at HighSpin, we offer a generous Welcome Package of 380% up to £2,200 plus 2,000 Free Spins across your first four deposits. The following general terms apply to all bonus offers:

• The minimum deposit to activate any bonus is £20.
• Each bonus must be activated in the Bonuses section within 72 hours of your qualifying deposit.
• Bonuses are valid for 7 days from activation.
• Cash bonuses carry a wagering requirement of x35; free spin winnings also carry a x35 wagering requirement.
• Free spins are played at £0.10 per spin and released in five daily sets, with the first set issued on the second day after your deposit.
• The maximum bet while a bonus is active is 5 EUR/GBP/USD/AUD; feature purchases count toward this limit.
• The maximum win from a bonus is capped at x10 the bonus amount.
• Free spin winnings are capped at £100.
• Each bonus is available once only, and only one bonus may be held at a time.
• Real money is always wagered before bonus funds.
• Accounts with duplicates are excluded from all promotional offers.

In addition to our welcome offers, our HighSpin Casino bonus programme includes a Tuesday Reload Bonus of 50% up to £250, a Thursday Reload of up to 240 Free Spins, a Weekend Reload of 50% up to £250 plus 100 FS, a Weekly Cashback of up to £500 every Monday, a Monthly Rakeback of up to £5,000, Lootboxes with prizes up to £10,000, the HighSpin Lottery, Wheel of Fortune draws, and regular tournaments. We reserve the right to modify or withdraw any promotion at any time.

6. HighSpin VIP Club

Our High Spin VIP Club is available to players who deposit from £1,000 and arrange a custom offer with a dedicated VIP manager. As a VIP member, you receive a dedicated specialist as your single point of contact, personalised rewards and exclusive bonuses, priority withdrawal handling, and personalised cash bonuses of up to 50%, with amounts reaching £5,000. To enquire about our VIP programme, please contact us at vip@highspin.com.

7. Responsible Gaming

At HighSpin, we are committed to promoting responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, session reminders, self-exclusion options, and cooling-off periods. If you believe you may have a gambling problem, we strongly encourage you to use these tools or contact our support team. We also recommend seeking assistance from independent organisations such as GamCare or BeGambleAware.

8. Prohibited Activities

When using our services, you must not:

• Use our platform for any unlawful purpose or in violation of any applicable law.
• Attempt to manipulate game outcomes or exploit any software errors or vulnerabilities.
• Use automated systems, bots, or scripts to interact with our platform.
• Engage in collusion, match-fixing, or any form of fraudulent activity.
• Open multiple accounts or use false identity information.
• Abuse our bonus offers or promotional terms in a manner inconsistent with fair play.

We reserve the right to suspend, restrict, or permanently close any account found to be in breach of these rules, and to withhold any associated funds pending investigation.

9. Intellectual Property

All content on the HighSpin platform, including but not limited to graphics, software, text, logos, and game content, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any of our materials without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access to the High Spin platform, we cannot guarantee that our services will always be available or error-free. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our platform.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on our website, and your continued use of the HighSpin platform following such updates constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. Any disputes arising in connection with our services shall be subject to the jurisdiction of the relevant Costa Rican authorities. If you have any concerns, please contact us first at support@highspin.com and we will endeavour to resolve the matter promptly.